PRIVACY

Privacy Policy

How Candor Property Ltd collects, uses and protects your personal information.

1. Who we are

Candor Property Ltd is a property agency providing residential property sales, new development, valuation and related property services.

Candor Property Ltd is registered in England and Wales under company number 12966358.

Our registered office is:

Candor Property Ltd
15a Tiger Court
Kings Business Park
Knowsley
Liverpool
L34 1BH

For the purposes of UK data protection law, Candor Property Ltd is the controller of the personal information described in this Privacy Policy.

Email: sales@candorproperty.co.uk
Telephone: 0151 315 1084

2. Information we may collect

The personal information we collect will depend on your relationship with Candor Property and the services you use.

This may include:

  • Your name and contact details.
  • Your email address and telephone number.
  • Your home or property address and postcode.
  • Information about a property you wish to buy, sell or have valued.
  • Information contained in enquiries you send us.
  • Details relating to property viewings, offers and transactions.
  • Information required to progress a property sale or purchase.
  • Identification, anti-money laundering or other information we are legally required to obtain where applicable.

3. How we collect your information

We may collect information when you:

  • Complete an enquiry form on our website.
  • Request a property valuation.
  • Contact us by telephone, email or in person.
  • Arrange or attend a property viewing.
  • Make an offer on a property.
  • Instruct us to market or sell a property.
  • Register your interest in a property or development.
  • Ask to receive property updates or marketing communications.

4. How we use your information

We may use your personal information to:

  • Respond to enquiries.
  • Arrange property viewings.
  • Provide property valuations.
  • Market properties on behalf of our clients.
  • Record and manage offers.
  • Progress property sales and purchases.
  • Communicate with buyers, sellers, solicitors, agents and other parties involved in a transaction.
  • Maintain appropriate business and customer records.
  • Prevent fraud and meet anti-money laundering requirements.
  • Comply with legal and regulatory obligations.
  • Send property updates or marketing communications where permitted.

5. Our lawful basis for using your information

We only process personal information where we have a lawful reason to do so.

Depending on the circumstances, this may include:

  • Contract – where processing is necessary to provide a service you have requested, or to take steps before entering into a contract.
  • Legal obligation – where we are required to process information to comply with applicable laws and regulations.
  • Legitimate interests – where processing is reasonably necessary for the operation of our property agency and those interests are not overridden by your rights.
  • Consent – where you have specifically agreed to a particular use of your information.

6. Website enquiries and forms

When you submit an enquiry, valuation request or other form through our website, the information you provide may be sent by email to our team and stored electronically in our business systems.

We use this information to respond to your enquiry and, where appropriate, to manage your relationship with Candor Property.

7. Sharing your information

Where necessary to provide our services or progress a property transaction, we may share relevant information with organisations such as:

  • Solicitors and conveyancers.
  • Mortgage brokers and financial advisers.
  • Surveyors and valuers.
  • Other estate agents involved in a property chain.
  • Property developers.
  • Property portals and marketing providers where appropriate.
  • Companies providing website hosting, email, software, CRM or other technology services to us.
  • Government bodies, regulators, law enforcement agencies or other organisations where disclosure is required by law.

We only share personal information where there is an appropriate reason for doing so.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, regulatory or business record-keeping requirements.

Different types of information may therefore be retained for different periods.

9. Marketing communications

If you have asked to receive property updates, news or other marketing communications, we may use your contact details for those purposes where we are permitted to do so.

You can ask us to stop sending marketing communications at any time by contacting us.

10. Keeping your information secure

We take appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, alteration or disclosure.

11. Cookies and website information

Our website may use cookies or similar technologies that are necessary for the website to operate correctly.

If we introduce optional analytics, advertising or other non-essential cookies, we will provide appropriate information and choices regarding their use.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete certain information.
  • Ask us to restrict how certain information is used.
  • Object to certain uses of your information.
  • Ask for certain information to be transferred to you or another organisation.
  • Withdraw consent where our processing relies on your consent.

To exercise any of these rights, please contact us using the details given in this Privacy Policy.

13. Complaints

If you have concerns about how Candor Property Ltd uses your personal information, please contact us so that we can investigate the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal requirements.

Last updated: October 2026